Business Systems Analyst



Reporting to the Manager of Software Processes, the Business Systems Analyst (BSA) is the vital link between our information technology team and our customers by reviewing, analyzing, and evaluating business systems and customer needs for startup implementation, configurations, data file integrations, and reporting, as well as any change requests and custom development requirements. The BSA also owns the technical processes such as SFTP setup and integration file implementations for new and existing customers.

Essential Job Responsibilities:

To understand Aspen’s products and business processes, distill complex customer requirements into clear documentation, and facilitate discussions around those requirements with senior executives, developers, QA team members, and project managers.

• Elicit and manage customer startup implementation, configurations, data file integration, and reporting requirements and follow up actions with technical teams
• Analyze and manage customer change requests and custom development projects; Work closely with IT product owner, BA, project manager, and developers to document technical requirements
• Effectively present and communicate documented requirements, as well as validation of outcomes of their implementation through testing and post-production review
• Collaborate with internal team members to help identify, troubleshoot, and efficiently resolve technical issues
• Liaison between technology teams, support teams, business stakeholders, and customers
• Help improve systems by studying current products and practices, documenting modifications and changes to requirements
• Recommend appropriate controls by identifying problems and writing specifications
• Suggest changes to senior management using analytics to support your recommendations
• Actively participate in the implementation processes of approved changes
• Other responsibilities as assigned

Job Qualifications/ Skills:

  •  Education: Bachelor’s degree or above preferred
      • Prior working experience in IT Business Systems Analyst role (5+ years)
      • Experienced in full life cycle software development projects, and back-office business IT systems & tools (5+ years) Strong background in data file integrations: ASCII, ETL, SFTP, pulling data and creating exports; SQL database query
      • System analysis and requirements documentation for web application and web service interfaces/APIs
      • Diagrams, flowcharts, visual documentation, and presentation skills
      • Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
      • Excellent technical business analysis experience to discover and document technical project requirements
      • Experienced in working with all stakeholders and customers, internal or external
      • Strong written and verbal communication skills
      • Proficient in generating process documentation
      • Highly organized and detail-orientedExperience:
  • Background and knowledge in multiple areas of the following:
      • Healthcare technology products and services; Security and compliance-oriented data in an IT environment (HIPAA, PHI)
      • Data and business analytics
      • Cloud computing and infrastructure environments such as AWS
      • Atlassian collaboration & project management tools such as Jira and Confluence

About Aspen RxHealth:

Aspen RxHealth team members are critical thinkers. With a bustling Pharmacist Community (5,000 and continuously growing!) – and a core corporate team – we are information seekers, change makers, and highly curious leaders all committed to one primary goal: revolutionizing the untapped potential of the pharmacist-patient relationship.

Our Mission:

To enable the most responsive community of pharmacists that will deliver unsurpassed outcomes for patients, their families and the customers we serve.

Our Core Principles:

  • Autonomy: We empower people to do their best, and take initiative to chart their own career pathway.
  • Disruption: We’re building things that haven’t been built before, so we need
    to push past the status quo.
  • Accountability: We’re an ambitious team, but our razor-sharp focus on
    delivering on our commitments is what propels us forward.
  • Curiosity: We embrace intellectual curiosity and encourage our team to pursue
    continual innovation.

What We Value:

  • Quality & Integrity: In our human interactions, the team we assemble and the products we build.
  • Sense of Community: In our corporate family, our pharmacists, and the neighbors we serve.
  • Ensuring Capacity: In our innovation, our network of pharmacists and the services we provide.
  • Fun: With what we do, who we work with and life in general!

We offer:

  • Competitive base salary
  • Medical, dental and 401K benefits
  • Open PTO Policy
  • Collaborative work environment

Aspen RxHealth is an Equal Opportunity Employer. Employment opportunities at Aspen RxHealth are based upon one’s qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex,
pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law.

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