Customer Experience Manager


Summary :

Are you ready to play a vital role in the future of pharmacy? Aspen RxHealth is a leading, rapidly growing healthcare technology organization reshaping the future of pharmacy. This position is an opportunity to join a leading-edge company in a pivotal customer experience role, acting as a liaison between the client and Aspen RxHealth Operations. As the primary point of contact for clients, the Customer Experience Manager develops and maintains relationships with clients and provides them product and services support that ensure client satisfaction.

Essential Job Responsibilities :

  • Develops and maintains effective relationships with clients.
  • Manages day-to-day client communications and relationships.
  • Acts as a liaison between client and Aspen RxHealth’s Operations, IT, and Clinical staff.
  • Conducts monthly reviews on accounts to evaluate clients’ needs/goals/objectives are met.
  • Prepares and reports on client metrics on a weekly basis or as needed.
  • Ensures that clients know how to use the reporting website and provides assistance as necessary.
  • Travel to client sites as needed (<25%)
  • Other duties as assigned

Job Qualifications/Skills :

  • Bachelor’s Degree preferred
  • Healthcare experience preferred
  • Experience working as an account manager
  • Service oriented
  • Excellent verbal and written communication skills
  • Excellent time management skills

About Aspen RxHealth :

Aspen RxHealth team members are critical thinkers. With a bustling Pharmacist Community (5,000 and continuously growing!) – and a core corporate team – we are information seekers, change makers, and highly curious leaders all committed to one primary goal: revolutionizing the untapped potential of the pharmacist-patient relationship.

Our Mission:

To enable the most responsive community of pharmacists that will deliver unsurpassed outcomes for patients, their families and the customers we serve.

Our Core Principles:

  • Autonomy: We empower people to do their best, and take initiative to chart their own career pathway.
  • Disruption: We’re building things that haven’t been built before, so we need
    to push past the status quo.
  • Accountability: We’re an ambitious team, but our razor-sharp focus on
    delivering on our commitments is what propels us forward.
  • Curiosity: We embrace intellectual curiosity and encourage our team to pursue
    continual innovation.

What We Value:

  • Quality & Integrity: In our human interactions, the team we assemble and the products we build.
  • Sense of Community: In our corporate family, our pharmacists, and the neighbors we serve.
  • Ensuring Capacity: In our innovation, our network of pharmacists and the services we provide.
  • Fun: With what we do, who we work with and life in general!

We offer:

  • Competitive base salary
  • Medical, dental and 401K benefits
  • Open PTO Policy
  • Collaborative work environment

Aspen RxHealth is an Equal Opportunity Employer. Employment opportunities at Aspen RxHealth are based upon one’s qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex,
pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law.

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