Operations Manager


Summary :

Are you ready to play a vital role in the future of pharmacy? Aspen RxHealth is a leading, rapidly growing healthcare technology organization reshaping the future of pharmacy. This position is an opportunity to join a leading-edge company in a pivotal operations role, leading a team of Operations Specialists, whose function is to connect patients with the Aspen RxHealth Pharmacist Community. The Operations Manager will oversee execution of key operational initiatives, including responsibility for both inbound communication as well as outreach strategies.

Essential Job Responsibilities:

  • Lead a team of Operations Specialists, responsible for:
  • Answering incoming calls from patients and triaging to pharmacist community
  • Reviewing prescription SIGs entered by pharmacists for correct formatting
  • Processing mail deliverables for patients and monitors for quality
  • Obtaining fax numbers of prescribers and new phone numbers for patients
  • Recording all printing, mailing, and faxing to ensure compliance
  • Acts as the primary point of contact for operations vendors
  • Develops and executes Inbound and Outbound workflows and strategies
  • Oversees queue management

Job Qualifications/Skills :

  • Call center operations management experience preferred
  • 3+ years supervisory experience
  • Pharmacy experience preferred, retail or call center
  • A positive, proactive attitude with a passion for customer service
  • Excellent communication skills
  • Experience using Excel and Outlook simultaneously and strong data entry skills
  • Excellent time management skills
  • Self-motivated and detail-oriented

About Aspen RxHealth :

Aspen RxHealth team members are critical thinkers. With a bustling Pharmacist Community (5,000 and continuously growing!) – and a core corporate team – we are information seekers, change makers, and highly curious leaders all committed to one primary goal: revolutionizing the untapped potential of the pharmacist-patient relationship.

Our Mission:

To enable the most responsive community of pharmacists that will deliver unsurpassed outcomes for patients, their families and the customers we serve.

Our Core Principles:

  • Autonomy: We empower people to do their best, and take initiative to chart their own career pathway.
  • Disruption: We’re building things that haven’t been built before, so we need
    to push past the status quo.
  • Accountability: We’re an ambitious team, but our razor-sharp focus on
    delivering on our commitments is what propels us forward.
  • Curiosity: We embrace intellectual curiosity and encourage our team to pursue
    continual innovation.

What We Value:

  • Quality & Integrity: In our human interactions, the team we assemble and the products we build.
  • Sense of Community: In our corporate family, our pharmacists, and the neighbors we serve.
  • Ensuring Capacity: In our innovation, our network of pharmacists and the services we provide.
  • Fun: With what we do, who we work with and life in general!

We offer:

  • Competitive base salary
  • Medical, dental and 401K benefits
  • Open PTO Policy
  • Collaborative work environment

Aspen RxHealth is an Equal Opportunity Employer. Employment opportunities at Aspen RxHealth are based upon one’s qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex,
pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law.

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