Pharmacist FAQ

1. How do I join the Aspen RxHealth Community?

You start the onboarding process at https://community.aspenrxhealth.com. This will include claiming your profile from Pharmacy Profiles (www.pharmacyprofiles.com), completing training, going through a credentialing process and setting up a payment account.

2. How are Pharmacists Selected for the Aspen RxHealth Community?

At Aspen RxHealth, we match pharmacists by state licensure, clinical credentials, geography and other criteria. We add pharmacists in the areas of need, and further build out the community as new opportunities arise. If we do not have opportunities in the areas where you are licensed, we will keep your name on file and contact you when we have opportunities in your area. We add pharmacists based on when they request to join, so if you’re interested in being part of the Aspen RxHealth Community, we encourage you to sign up now.

3. Is there a fee to join the Community?

There is a one-time, $75 membership fee, to join the Aspen RxHealth Community. We believe in treating our pharmacists like providers, removing the barrier of traditional payment methods, and allowing our community to go direct-to-member and be financially incentivized for the individual services provided. The one-time, non-refundable fee covers the cost of your background check and includes application user set-up, access to ongoing training opportunities, a social media network of over a thousand clinical pharmacists and growing by the day, as well as mentoring programs from the industry leaders. Your fee will not be collected until we know we have opportunities in your area.

4. Why is there a fee to join the Aspen RxHealth Community?

Aspen RxHealth has set a small credentialing fee which is not uncommon for healthcare providers, but more importantly, we want pharmacists who have some “skin in the game” to join us and show they have at least a basic level of commitment to joining. We do not charge a fee until we know we have opportunities for pharmacists to earn money and get their money back quickly. Once a pharmacist is fully on-boarded, they can earn their money back by completing just two CMRs.

5. What other fees are involved in being a member of the Aspen RxHealth Community?

There are no additional fees once you are registered as a part of the community.

6. How much can I expect to earn working for Aspen RxHealth?

Aspen RxHealth is the first – and only – to give Pharmacists the power to deliver clinical care as a Provider. How you build your practice is entirely up to you. Just like other gig economy solutions (e.g. Uber and Lyft), the more you work and are able to successfully contact patients and deliver services, the more you will make. Our pharmacists have enjoyed the freedom and flexibility of building their own practice, on their own terms. Unlike traditional models – including brick and mortar or retail environments, our Pharmacist Community practices with the freedom that is expected of a healthcare provider.

7. How do I get paid?

Once you sign up and set up an account, you are paid weekly for the services you deliver. Payments are received into your account each Friday for services completed the previous week.

8. What types of services will I deliver with Aspen RxHealth?

Aspen RxHealth offers all types of pharmacist clinical services, including Comprehensive Medication Reviews offered by health plans to Medicare beneficiaries via MTM (Medication Therapy Management) programs. Once signed up, you will see opportunities matched to you and your preferences that you can grab and deliver. Pharmacists are only responsible for delivering clinical services during patient calls, with the exception of important clinical matters where a call to the prescriber, pharmacy, or other provider may be needed to complete the consultation. Aspen RxHealth will fax your final prescriber recommendations and/or will mail the medication list and action plan to the patient.

9. How do I deliver services?

All calls and services are performed through the Aspen RxHealth app. The app allows you to easily match with patient opportunities based on your profile and preferences. The app provides opportunities for you to select, add to your queue, and deliver services whenever and wherever you choose. Click here for more information on how it works.

10. Where can I deliver services?

The short answer? Anywhere! We do not define your workspace, however, we expect all HIPAA privacy rules to be followed. Additionally, all services are recorded and monitored for quality assurance. Quality scores will impact your future matching opportunities, and to achieve the highest quality, we always recommend a private space with little to no background noise.

11. If I am working for a pharmacy, can I still deliver pharmacist services for Aspen RxHealth?

Any pharmacist can be a part of the Aspen RxHealth Community. Pharmacists with an employee relationship should ensure they are working within the parameters of their agreement with their employer. We encourage pharmacist to work as “providers” and build upon the opportunities that can be delivered locally and enhance the patient experience with the pharmacist and pharmacy. This can be enhanced through pharmacists establishing working agreements to deliver Aspen RxHealth services in coordination with their pharmacy employer.

12. Do I need to be working for a pharmacy to deliver services for Aspen RxHealth?

No, opportunities are matched to pharmacists based on a matching formula that includes many factors. As our website states, we do not think of pharmacy practice in terms of the number of corner drug stores or centralized call centers. We simply think of pharmacists—anywhere at any time working as a community serving those in need.

13. What are the hours of operations that I am expected to call patients?

Pharmacists are able to call patients in their local time zone 8 am-8 pm, Sunday through Saturday, seven days a week. The App is programmed to prevent calls outside of those hours.

14. Can I leave my personal phone number for a patient to contact me back?

No, Aspen RxHealth uses an outside company to direct dial all phone numbers. If a patient needs to call back, please give the patient our phone number: 888-843-5779

15. What internet browsers are supported by Aspen RxHealth?

Our portal is supported in the latest versions of the following browsers:

Windows 10 and higher
Microsoft Edge
Google Chrome
Mozilla Firefox
Apple Safari
Mobile Browsers on iOS and Android

16. What equipment will I need to deliver services with Aspen RxHealth?

The Following devices are currently supported:

iPhone 7 and iPhone 7 Plus
iPhone 8 and iPhone 8 Plus
iPhone X/XS/XS MAX/XR
iPhone 11/11 Pro/11 Pro Max
iPhone 12/mini/12 Pro/12 Pro Max
iPad 2017, iPad 2018, iPad 2019, iPad 2020
iPad Mini 5
iPad Air 2019, iPad Air 2020
iPad Pro 10.5 inch
iPad Pro 11 inch 2018/2020
iPad Pro 12.9 inch 2015/2017/2018/2020

Users are able to connect via either data plan and/or wireless internet connectivity. Android devices are currently not supported.

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