Improving health with smoother
transitions of care

Post-discharge is one of the most critical times for patients. If you’re a health plan or risk-bearing provider group, you understand the importance of ensuring smooth transitions of care to those you serve. Ineffective transitions often result in hospital readmissions, decreased patient experience, and hefty costs to our healthcare system. The good news? These readmissions are preventable.

Timely clinical care from healthcare’s unsung heroes

Data doesn’t lie. Pharmacists are the medication experts within our healthcare teams. They understand and help ensure safe and appropriate medication use, consistently monitor for side effects, and communicate information to patients on new therapies. At Aspen RxHealth, we deploy a community of over 7,000 pharmacists around the nation to mitigate adverse drug events (ADEs) and readmissions before they occur. 

clinical MTM pharmacist

Reconciling medication regimens is rife with challenges:

Incomplete data transfer from one care setting to the next

Duplicate medications prescribed by multiple physicians in different care settings

Conflicting medication regimens from past and present care

Not all physicians have the medication expertise to reconcile complicated regimens

Pharmacist-led transitions of care

Founded by pharmacists for pharmacists, we eschew the traditional call center approach in favor of deploying the most qualified medication experts in healthcare. Our pharmacist community spans over 27 languages and carries over 65 different certifications and specialty designations. Continued, extensive education keeps them practicing at the top of their license. 

During a consultation, the patient’s medications are thoroughly reviewed, changes or discrepancies in medications are identified and resolved, and the Aspen RxHealth pharmacist counsels patients on proper use of new medications, and determines whether prescriber engagement is needed.

Leave it to the experts

When it comes to transitions of care, reducing (ideally eliminating!) ADE’s and readmission rates is the goal. If there are any clinicians familiar with factors outside of the hospital domain, including poor social support and access to outpatient care, it’s our pharmacist community.

Frequently asked questions:

If a member was recently discharged from the hospital and prescribed a duplicate medication of what they already have at home, Medication Reconciliation would identify the duplicate medication and correct it. Taking two medications in the same therapeutic class can be dangerous, especially for a member with multiple chronic conditions.

Aspen RxHealth only uses licensed pharmacists to provide care to health plan members. Their extensive education and training uniquely prepares them for this critically important consultation.

Medication Reconciliation is an important part of care transitions, such as when a member is discharged from an acute care facility. Health care providers usually perform Medication Reconciliation in the post-discharge setting for all patients. For Medicare Advantage plans, Medication Reconciliation is an important quality measure that must be completed within 30 days.

Medication Reconciliation protects members from potentially dangerous drug interactions, duplicate therapies, and mitigates adverse drug events. By making sure that members are taking the right drugs, at the right dose, and at the right time, helps them remain healthier and happier.

Absolutely. That’s why Aspen RxHealth pharmacists bundle multiple member consultations into a single phone call. By taking this approach, member abrasion is dramatically reduced, and patient experience is enhanced.