Medication Therapy Management (MTM) is a cornerstone of effective healthcare—it’s an opportunity to improve patient outcomes, reduce healthcare costs, and build lasting trust with members. With nearly half of U.S. adults managing at least one chronic condition, ensuring proper medication use is key to preventing adverse drug events, hospitalizations, and unnecessary healthcare costs.
That’s where Aspen RxHealth comes in. We combine the expertise of the nation’s largest pharmacist community with an innovative, data-driven web platform to help health plans deliver high-quality, CMS compliant, and patient-centered MTM services that drive measurable results.
Aspen RxHealth’s pharmacist community—the largest in the nation— provides members with personalized, high-quality consultations tailored to their specific needs. Our pharmacists are carefully matched to members based on language, location, clinical expertise, and other clinical and social factors, ensuring culturally competent, engaging, and effective interactions.
Comprehensive medication reviews (CMRs) – Full medication assessments to improve adherence, identify potential interactions, and enhance member understanding.
Targeted medication reviews (TMRs) – Focused interventions on specific medication-related issues, ensuring continuous member support.
Screening for social determinants of health (SDOH) – Identifying barriers like cost, access, and health literacy, helping health plans address critical gaps in care.
Chronic condition management – Proactive engagement and education of members to support positive long-term health outcomes.
Our pharmacists operate through BeWell with Aspen RxHealth, our intuitive, web-based MTM platform that ensures seamless documentation, compliance, and real-time reporting, giving health plans full visibility into program performance.
Aspen RxHealth drives higher completion rates and optimizes opt-outs within the critical 60-day eligibility window, directly improving overall program performance. Our intelligent member-pharmacist matching algorithm prioritizes members who are most likely to engage while deploying multi-touch outreach strategies to enhance participation. By efficiently facilitating opt-outs within 60 days, we help increase completion percentages while ensuring members who qualify receive timely medication reviews. Our platform also supports proactive member identification and outreach through direct engagement, caregiver involvement, and LTC (long term care) coordination, ensuring more consultations are completed and accounted for within the required timeframe.
Our trained pharmacists connect telephonically with members, caregivers, and healthcare professionals across all care settings, including home and long-term care (LTC) environments. When members are unable to complete a consultation due to cognitive impairment, our team engages authorized representatives and facility staff to ensure adherence and medication safety. Additionally, our platform supports multi-channel prescriber outreach via fax and electronic messaging to address medication concerns and drive clinical interventions. All CMS-compliant welcome and patient letters are mailed with language translation options, ensuring clear communication and member engagement.
Aspen RxHealth offers scalable, flexible MTM solutions that grow with your organization. Unlike traditional call center models, our pharmacist community allows for rapid scaling to meet fluctuating member volumes. Whether you need support for a MTM program or want to enhance medication adherence initiatives, we provide the expertise and technology to drive success.
For health plans looking to enhance and support their existing healthcare teams in delivering MTM services, we offer Alliance by Aspen RxHealth. This platform empowers your in-house healthcare teams (such as pharmacists, nurses, and interns) with advanced tools and resources to effectively manage medication therapy, ensuring your members receive the highest standard of care.
Our matching algorithm, powered by the Aspen Clinical Engine (ACE) matches pharmacists with patients based on often-overlooked clinical and social factors.
Our nationwide network of clinical pharmacists works in a gig economy model. Meaning we can rapidly scale up or down to meet your needs, all year-round.
Our pharmacists are extensively trained and receive on-going provider education to ensure that they are genuinely invested in the well-being and care of their patients.
Connect with us today to see how Aspen RxHealth can optimize medication therapy management for your members.
Aspen RxHealth’s platform allows health plans to have a high-performing medication management program without building an in-house call center from the ground up. Our nationwide pharmacist community delivers the highest quality care possible and allows clinical interventions to surge at peak periods throughout the year.
MTM is a critical component in reducing adverse drug events (ADEs). By performing MTM services, we can identify dangerous drug interactions, answer drug questions, and ensure member medication adherence in the most effective way possible. Care for older adults (COA) has similar goals of ensuring members receive proactive and frequent consultations to assess their health throughout the year.
Aspen RxHealth only uses licensed pharmacists to provide medication therapy management. Clinical pharmacists are the medication experts; they understand and deliver timely, clinical interventions that enable your members to live as healthy and happy as they can be, while boosting patient experience and overall plan performance.
